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Unable to restart Jira while uninstalling Minyaa

Details

  • Type: Support Request Support Request
  • Status: Resolved Resolved
  • Priority: Major Major
  • Resolution: Locally fixed
  • Affects Version/s: None
  • Fix Version/s: None
  • Component/s: None
  • Security Level: Public
  • Labels:
    None
  • Rank:
    276 
  • Workers:
  • JIRA Release:
    4.1.1

Description

Hello, I tried to uninstall Minyaa in one of our Jira instances. We have the free version which has now expired. I wanted to uninstall it temporarily while our developers worked on customizing a few jira features and then we were planning on installing the latest demo version of Minyaa before purchasing it for our production server. I think the uninstall was not clean so it keeps locking Jira and I am unable to bring the instance back up. Please advise. I have attached the log file. Thank you.

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Vincent Thoulé added a comment - 07/Dec/10 3:32 PM

Hi Anjana,

It appears that you have created a custom field based on the Worklog Custom Field (com.atlassian.jira.issue.customfields.impl.WorklogCFType).
Currently, the uninstall procedure does not have disabled the Custom Field Type but some of its dependency are disbled.
As soon as you let Minyaa JARs in the installation the Custom Field Type class is visible by JIRA, but it can not load it due to disabled components.

Try to correct by removing Minyaa JARs from the installation and restart JIRA.

Let me know if it does not resolve your issue or you need a Trial license renewal to continue the evaluation,

Regards
Vincent

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Vincent Thoulé added a comment - 07/Dec/10 3:32 PM Hi Anjana, It appears that you have created a custom field based on the Worklog Custom Field (com.atlassian.jira.issue.customfields.impl.WorklogCFType). Currently, the uninstall procedure does not have disabled the Custom Field Type but some of its dependency are disbled. As soon as you let Minyaa JARs in the installation the Custom Field Type class is visible by JIRA, but it can not load it due to disabled components. Try to correct by removing Minyaa JARs from the installation and restart JIRA. Let me know if it does not resolve your issue or you need a Trial license renewal to continue the evaluation, Regards Vincent
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Anjana Divakar added a comment - 07/Dec/10 4:18 PM

Thanks Vincent! I think I had 1 jar left in the lib folder which was causing this. I'm able to bring Jira back up now. Once we get our Jira customizations in, we will install the latest Minyaa ver in our dev env.Thanks again.

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Anjana Divakar added a comment - 07/Dec/10 4:18 PM Thanks Vincent! I think I had 1 jar left in the lib folder which was causing this. I'm able to bring Jira back up now. Once we get our Jira customizations in, we will install the latest Minyaa ver in our dev env.Thanks again.
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Vincent Thoulé added a comment - 07/Dec/10 4:21 PM

Fine.
Do not hesitate if you need assistance in Minyaa evaluation.
Regards
Vincent

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Vincent Thoulé added a comment - 07/Dec/10 4:21 PM Fine. Do not hesitate if you need assistance in Minyaa evaluation. Regards Vincent

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Dates

  • Created:
    07/Dec/10 3:03 PM
    Updated:
    07/Dec/10 4:21 PM
    Resolved:
    07/Dec/10 4:21 PM
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